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Shipping & Returns

SHIPPING AND HANDLING... ...

Orders are usually shipped within 48hrs and posted using Parcel Force or Royal Mail Signed For Service,

Your parcel will require a signature on delivery.

If nobody is home i will be taken to your local Royal Mail collection office and a card will be left telling you where and how to collect it. (Deliveries are only classified as lost after a period of 14 days after posting.)

TAX CHARGES

For orders made from the UK or the European Union, 20% VAT is included. .

RETURNS POLICY…

Your rights to return goods are protected under the EU Comsumer Rights Directive.

We are committed to customer satisfaction. Any items you are not satisfied with can be either exchanged or refunded within 28 days of receipt, providing they are unused and in a saleable condition. This provision does not affect your statutory rights relating to faulty goods.

If you wish to return any item please use the returns forms provided here, a link to the returns form can be found on each page of this site.

Please fill the form in with full details of your preference (refund or exchange) and details of size, colour and item if an exchange is required. If you return an item within fourteen days of receiving your order then you will be entitled to a full refund if you have notified us by letter or email of your wish to cancel the transaction, if you return the goods more than fourteen days after receiving the item only the cost of the items can be reimbursed.

The cost of the postage to return the items for either exchange or refund must be covered by the customer. (This does not apply to faulty items). When returning a faulty item we will reimburse reasonable postage costs. Costs for returning an item can be found at Royal Mail`s website and Parcelforce`s website.

We suggest that you use a secure method of postage such as the Royal Mails Signed for service, when returning goods as we can not be held responsible for parcels lost on return to us.

Additional postage will be charged to return any exchanged items back even if it previously included free postage. If an order has included free postage and items are returned to us that take the value of the order below our free postage amount, the charge for postage (maximum £4.99) will be deducted from your refund.

If you are unable to print our returns form out you can either return your goods with a copy of your invoice and a small note or you can use the cancellation form below, which can be copied into an email.

Cancellation Form: To - . I/We [*] herby give notice that I/We [*] cancel my/our[*] contract of sale of the following goods[*]/for the supply of the following service[*], Ordererd on [*]/received on [*], Name of consumer(s), Address of consumer(s), Signature of consumer(s) (only if this form is notified on paper), Date. [*] Delete as appropriate.

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